Shipping Policy

Where We Ship From

All orders are shipped from one of our two locations:

• Egypt orders are shipped from our warehouse in Egypt.

• International orders (outside Egypt) are shipped from our warehouse in Spain, near Barcelona.

This means that European Union orders are shipped from within the EU, and therefore no additional customs duties or import taxes apply.

Processing Time

Once your order is placed, you will receive a confirmation email.

Please allow 1–3 business days for your order to be processed before shipment.

• Orders within Egypt are processed Sunday–Thursday.

• International orders are processed Monday–Friday.

During sale periods, new collection launches, or other high-demand periods, processing may take up to 3 additional business days.

Pre-Order Items

Some products may be available for pre-order. This will always be clearly stated in the product description, along with an estimated shipping date.

If your order includes a pre-order item, the entire order will be shipped together once the pre-order item is ready.

Shipping Times

Egypt

Estimated delivery time: 3–5 business days.

International

Shipping times and rates vary depending on the destination. Please refer to the information provided at checkout for the shipping rate applicable to your destination.

Estimated delivery times:

• Spain: 1–2 business days

• Rest of Europe, United States, Canada, Australia and New Zealand: 5–7 business days

Shipping times are estimates and delays may occasionally occur due to circumstances outside our control.

Duties & Taxes

Taxes and Duties are now included for all United States orders placed starting the 11th of September!

For any orders to Egypt, the European Union and the United States, all taxes and duties are included in our prices. You will receive no surprise at checkout or upon receiving your order!

For orders outside Egypt, the USA and the European Union, import duties and taxes may apply upon delivery.

These charges are not included in your order total and are determined by your local customs authorities. Rota has no control over these charges and cannot predict their amount.

For more information, please refer to our Customs & Duties page.

Delivery Attempts & Pickup Points

Once your order has been dispatched, please monitor your tracking information and follow any instructions provided by the courier.

If delivery is unsuccessful, the parcel may be redirected to a local pickup point or returned to us. The courier may contact you by email, SMS, or phone with further instructions.

Additional shipping costs may apply if an order needs to be resent due to an unsuccessful delivery or failure to collect the parcel.