Refund policy
Returns & Refunds Policy
Returns & Exchanges
We accept return requests within 14 days of receiving your order.
We also offer exchanges for a different size of the same product and colour, subject to availability.
To be eligible for a return or exchange, items must be:
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Unworn and unused
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In their original condition
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With tags attached
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In their original packaging
This does not affect any rights you may have under applicable consumer law.
Egypt Orders
For orders delivered within Egypt:
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Email us at orders@rotapieces.com and include your order number and reason for the return or exchange.
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We'll send you instructions on how to proceed.
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Once we receive and inspect the item, we'll process your refund or exchange.
Refunds may be issued via your original payment method or Instapay, as applicable.
Fees:
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Returns and exchanges within Egypt carry a fee of 100 EGP.
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This fee will be deducted from your refund or exchange credit.
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Original shipping costs are non-refundable, except where reimbursement is required by applicable consumer law.
International Orders
For international orders, returns and exchanges are handled through our returns portal.
You can choose to drop off your package at the nearest available location or request a home pickup.
How it works:
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Enter your order number and email address.
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Select the product(s) you wish to return or exchange and choose your preferred method.
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You'll receive instructions by email to complete your return, including a prepaid PDF label and an expected return timeline.
The following fixed return/exchange shipping costs will be deducted from your refund:
| Country | Drop-off | Home Pickup |
|---|---|---|
| Spain, Portugal | €4.90 | €6.90 |
| France, Germany, Italy, Netherlands, Belgium | €8.90 | €10.90 |
| Rest of EU countries | €11.90 | €13.90 |
| United Kingdom | €19.90 | n/a |
| United States, Canada, Australia & rest of world | €24.90 | n/a |
If you choose to receive your refund as a gift card or store credit, these fixed return fees will not apply.
Processing Your Return
Once your return arrives at our warehouse and passes inspection:
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Your refund will be issued to your original payment method, or
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Your exchange will be processed accordingly.
Return fees, where applicable, will be deducted from your refund.
Original shipping costs are non-refundable, except where reimbursement is required by applicable consumer law.
Processing times may vary depending on shipping and inspection.
Damages & Issues
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible at orders@rotapieces.com.
We'll review the issue and provide an appropriate solution.
